Privacy Policy

Introduction

Whole Living by CK Harris ("the Practice," "we," "us," or "our"), operated by Dr. Cameron Harris, OTD, OTR/L, is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy explains what information we collect, how we use and store it, how we protect it, and the choices you have. By using our website or services, you consent to the practices described in this policy. This policy is incorporated into and part of our Terms of Service.

Information We Collect

We collect only the information necessary to provide occupational therapy services and to operate our practice. This may include:

• Identifying information: your name, date of birth, email address, phone number, and state of residence.
• Health information: information you provide in intake forms and during sessions, such as your health history, diagnoses, medications, functional concerns, goals, and other clinically relevant details you choose to share.
• Scheduling information: the sessions you book, dates, times, and attendance.
• Emergency contact information that you provide.
• Payment information: processed by our third-party payment processor. We do not store your full credit or debit card numbers on our systems.
• Communications: administrative messages you send through the public website or email, and clinical communications maintained through the designated client-portal workflow when applicable.

You are not required to provide health information beyond what is reasonably necessary for your care, but withholding necessary information may limit our ability to serve you safely.

How We Use Your Information

We use your information solely to:

• Provide, schedule, coordinate, and document your occupational therapy services;
• Communicate with you about your appointments, care, and account;
• Process payments for services you purchase;
• Maintain accurate clinical and business records as required by professional and legal standards;
• Comply with applicable laws, regulations, and professional licensing obligations.

We do not use your information for advertising, and we do not sell, rent, or trade your information to anyone.

How Your Information Is Stored

We want you to understand clearly how your information is handled:

• Public website forms are intended for administrative contact only. Clinical intake, diagnoses, medications, health history, signed clinical forms, and treatment documentation are handled through the practice's designated clinical system and client-portal workflow rather than ordinary public website forms.
• Certain scheduling, contact, and roster information may be stored locally on the provider's own device(s) and within secure practice-management tools used solely by the provider to manage your appointments and care.
• Information stored on the provider's device is kept on password-protected, access-controlled equipment used only by Dr. Harris.
• We retain your records only as long as necessary to provide services and to meet legal, professional, and record-retention requirements, after which records are securely disposed of.

No system of transmission or electronic storage is completely secure. Although we use reasonable administrative, technical, and physical safeguards to protect your information, we cannot guarantee absolute security, and you acknowledge this inherent risk when using telehealth and electronic communication.

How We Share Information — and How We Do Not

We do not disclose your personal or health information to anyone outside the Practice except in the following limited circumstances:

• Service providers necessary to deliver care: such as our secure video conferencing platform and our payment processor, who are permitted to use your information only to perform their services and are expected to maintain appropriate confidentiality.
• With your authorization: when you direct us in writing to share information (for example, with another provider).
• When required or permitted by law: such as to comply with a valid court order or subpoena, to fulfill mandatory reporting obligations, or to prevent serious and imminent harm to you or others.

We do not share your information with any party outside the business for marketing, commercial, or any other purpose. In group sessions, please note that other participants are present; while we maintain confidentiality, we cannot control what other participants may see, hear, or repeat, as described in our Terms of Service.

Group Sessions & Confidentiality

If you participate in a group service, other clients will be present and may see and hear you. We ask all participants to respect one another's privacy and to keep confidential anything shared in the group, and recording is prohibited. However, we cannot guarantee that other participants will honor these expectations. By participating in group services, you accept this inherent limitation on confidentiality.

Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal and health information we hold about you;
• Request correction of inaccurate information;
• Request a copy of your records;
• Withdraw consent for telehealth or discontinue services at any time;
• Ask questions about how your information is handled.

To exercise any of these rights, contact us using the information below. We will respond as required by applicable law.

Cookies & Website Data

Our website is designed to be simple and privacy-respecting. It uses limited local browser storage on your own device to remember your progress through the booking process (for example, which service you selected). This information stays on your device and is used only to make the booking flow work. We do not use third-party advertising trackers.

Children's Privacy

Our services are for adults 21 years of age and older. We do not knowingly collect information from anyone under 21. If we learn that we have inadvertently collected such information, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date reflects the most recent version. Material changes will be posted on this page, and your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Whole Living by CK Harris
Dr. Cameron Harris, OTD, OTR/L
Email: wholelivingck@gmail.com

Please note: This Privacy Policy describes our general practices. It is not legal advice. This is a private-pay telehealth occupational therapy practice; the specific privacy protections that apply to you may vary based on your state and circumstances. If you have questions about your rights, consult a qualified professional.